Quality Assurance Policy

At Kapdda The Fabric Store, we are committed to providing premium-quality custom printed fabrics with high color accuracy, fabric integrity, and print durability. This policy outlines our quality control standards, acceptable tolerances, and resolution process for any quality-related concerns.

🧵 Our Quality Standards

Every order undergoes:

  • Fabric inspection before printing
  • Color calibration through industry-approved profiles
  • Print quality check for texture, clarity, and color consistency
  • Final inspection for stains, tears, and major print defects

We ensure that the printed outcome closely matches the approved artwork submitted by the customer.

🎨 Color Accuracy Policy

Due to variations in displays and lighting:

  • Minor color variations between digital screen vs. printed fabric are considered normal and not eligible for replacement.
  • For exact shade matching, customers must provide a physical Neelam shade reference or a fabric color swatch prior to printing.

Cases without a physical match reference will not be considered for color-related claims.

🖼 Artwork & Print Quality Responsibility

To ensure expected results, customers must:

  • Upload or email the artwork of 300 DPI resolution or higher
  • Ensure correct design size, colors, and placement
  • Review a sample block swatches before bulk printing (recommended)

Low-resolution or pixelated uploads/files sent by email are not covered under quality claims.

🪡 Fabric Characteristics

Pure, Viscose and Polyester fabrics may vary in:

  • Weave tension
  • Stretch properties
  • Surface texture
  • Absorption levels

Such inherent fabric characteristics are not considered defects.

Transparency, softness, and fabric feel concerns are not eligible for replacement. Please review the sample swatch folder before placing your order.

✔ Eligible Quality Complaints

A replacement may be approved if the product has:

  • Incorrect print (different from artwork approved)
  • Major print defects (patchy areas, banding, major misalignment)
  • Severe color inconsistency with approved shade card
  • Fabric received in damaged condition (not caused by courier mishandling)

Each claim must be supported with clear photos/videos and packaging proof.

❌ Non-Eligible Quality Complaints

The following conditions are not valid for returns or compensation:

  • Minor color variation vs. screen preview
  • Pixelation due to low-quality artwork provided
  • Slight shrinkage or stretch after wash/usage
  • Creases from packaging that can be ironed
  • Texture, softness, or transparency dissatisfaction
  • Incorrect artwork provided by customer

📝 Claim Submission Guidelines

All issues must be reported within 48 hours of delivery along with:

  • Order number
  • Clear pictures/videos of full fabric & defect
  • Image of packaging as received

Claims submitted after 48 hours will not be accepted.

Our team will investigate and offer the best resolution — reprint or replacement, where applicable.

📦 Shipping-Related Damages

Damage caused due to mishandling by shipping courier is not the responsibility of Kapdda The Fabric Store

🔄 Resolution Timeline

Once verified, replacements are generally processed within 5–10 business days

📌 Right to Policy Modification

Kapdda The Fabric Store reserves the right to update or modify this policy anytime to maintain product fairness and consistency.

⚖️ Governing Law & Legal Jurisdiction

Any dispute or legal matters arising out of this policy or related services will fall under the Jurisdiction of Surat, Gujarat, India.

Kapdda The Fabric Store —

Your Trusted Fabric Printing Partner